Privacy Policy

Last Updated on: April 16, 2025

At Expedation.com, we prioritize your trust and privacy. Our Privacy Policy outlines how we collect, use, protect, and share your personal information while fulfilling your travel needs. This policy applies whenever you use our website to book air travel, hotel deals, vacation packages, and more.

Clause 1. Scope and Acceptance

This Privacy Policy applies to everyone using our website (Expedation.com), services, and related communications. By accessing our website or using our services, you consent to the collection, use, and distribution of your information as described herein. If you do not agree with this, please refrain from using our services.

Clause 2. What Type of Information We Collect

We may collect some information necessary to deliver seamless travel experiences for you and improve our services.

2.1 Personal Identification Information

• We collect details from you like full name, email address, phone number, billing address, and your passport or government-issued ID details where required.
• This information is generally asked to process your bookings, verify your identity, and communicate with you regarding your travel.

2.2 Payment Information

When you make payments for your reservations, we may collect your credit/debit card numbers, billing details, and other payment method data to complete transactions for bookings securely.

2.3 Travel Preferences

• We will collect your travel preferences to provide you with tailored bookings and recommendations.
• The information includes preferred destinations, travel dates, accommodation types, and special requests (e.g., dietary needs, accessibility accommodations).

2.4 Website Interaction Data

• Our website also collects your IP address, browser information, operating system information, device identifiers, time spent on Expedation.com, pages you visit, and click patterns.
• Why? To optimize website performance and enhance your experience.

2.5 Other Communication and Survey Data

• We will also collect your communication records and optional responses to surveys, reviews, and feedback forms.
• We collect Emails, Live chats, phone call notes, or other interactions with our customer service team to address inquiries, maintain service quality, and improve our services.

Clause 3. How We Collect Your Information

We use transparency and secure methods to collect the said information. Here’s how we do it:

3.1 From You Directly

• When you create an account, book with us, subscribe to our newsletters or contact us via Expedation.com Contact options.

3.2 Via Automated Technologies

• Through cookies, web beacons, and analytical tools to track website usage. You can easily manage these under our cookie policy or change your browser settings.

3.3 Service Providers and Third-Party Partners

• We also collect your data from trusted providers (e.g., airlines, hotels, payment processors) who share necessary data to fulfill bookings.

3.4 Publicly Available Sources

• We also collect some information you share publicly, like reviews on external platforms about our website, to enhance our services for you.

Clause 4. How We Use Your Information

We may use your information to deliver a personalized and secure travel service as well as efficient planning, including:

• Booking and confirming your reservations and helping you manage flights, hotels, and package reservations.
• Sending booking confirmations, booked itineraries, and travel updates, or responding to inquiries via email, SMS, and PR calls.
• We recommend destination packages or deals based on your booking history and preferences.
• Analyzing usage trends to enhance user experience and functionality.
• Securely handling transactions and preventing fraud.
• Sending optional promotional offers or newsletters, which you can opt out of at any time.
• Meeting regulatory requirements, such as tax reporting or providing travel details to authorities.

Clause 5. How We Share Your Information

We prioritize your privacy and do not sell, rent, or trade your personal information. We share it only when necessary, with strict safeguards in place:

5.1 Travel Service Providers

We share it with airlines, hotels, tour operators, or car rental agencies to fulfill your bookings and ensure seamless travel arrangements.

5.2 Trusted Vendors

We share your information with third-party providers for payment processing, website hosting, analytics, or customer support to support our operations, with vendors bound by confidentiality and data protection agreements.

5.3 Legal Compliance

We may share your details with government authorities, courts, or law enforcement to comply with legal obligations (e.g., anti-money laundering laws and immigration requirements), protect Expedation’s rights, or ensure public safety.

5.4 Business Transitions

We may share your details with successors or partners in the event of a merger, acquisition, or sale to maintain service continuity with equivalent privacy protections.

Clause 6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Here’s how we manage them:

6.1 Purpose

We use cookies, web beacons, and pixels to remember login details and preferences, analyze website performance and user behavior, and deliver targeted ads for relevant travel deals.

6.2 Management

You can customize preferences using our cookie consent tool on www.expedation.com or adjust browser settings to block or limit cookies, though this may impact website functionality.

6.3 Types

• Essential Cookies are required for core website functions, like booking or navigation.
• Analytics Cookies track usage to improve services. Marketing Cookies enable personalized ads, which you can opt out of.

Clause 7. Data Security

We prioritize your data’s safety with robust measures to protect it:

• Encryption uses SSL/TLS protocols for secure data transmission.
• Secure Storage involves restricted-access servers with advanced firewalls.
• Regular Audits ensure ongoing reviews of security practices.
• Fraud Detection tools identify and prevent unauthorized activity.

Despite these efforts, no system is entirely immune to risks. If you suspect a security issue, contact us immediately.

Clause 8. Your Privacy Rights

We make it easy for you to control your personal information. Depending on where you live, you have the following rights explained in simple terms:

8.1 Managing Your Data

You can ask for a copy of the information we have about you. If something’s wrong or incomplete, you can request to fix it. You can also ask us to delete your data, though we may need to keep some for legal reasons. Plus, you can get your data in a format that lets you share it with another service.

8.2 Controlling How We Use Your Data

You can limit how we use your information in certain situations. You can say no to marketing emails or automated decisions about your data. If you’ve given us permission to use your data for non-essential purposes, you can change your mind and withdraw that permission anytime.

To use these rights, send us an email or visit www.expedation.com/contact. We’ll get back to you within 30 days (or faster if the law requires) and may need to check your identity to keep your data safe.

Clause 9. International Data Transfers

As a global travel platform, we may process data in the United States or other countries where we or our partners operate. We ensure cross-border transfers comply with the following:

• Standard Contractual Clauses are legally binding agreements to protect data.
• Applicable Frameworks, ensuring compliance with international privacy standards.
• Adequacy measures are recognized by relevant authorities.

These safeguards maintain consistent protection for your information worldwide.

Clause 10. Data Retention

We retain your information only as long as necessary for:

• Service Delivery until your booking is completed and any support issues are resolved.
• Legal Obligations, as required for tax, audit, or regulatory purposes (e.g., up to 7 years for financial records).
• Business Purposes, for analytics or account management, unless you request deletion.

Upon expiration, we securely delete or anonymize your data, except where legally required to retain it.

Clause 11. Third-Party Websites

Our website may link to external platforms, such as airline or hotel booking systems. These sites operate under their own privacy policies, and we are not responsible for their practices. Review their terms before sharing information.

Clause 12. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect or process data from minors without parental consent. If we discover such data, we will promptly delete it. Contact us through our email if you believe we’ve collected information on a minor.

Clause 13. Marketing Communications

We may send promotional emails or SMS about travel deals, tips, or updates, but only with your consent.

13.1 Opt-In

You can choose to receive these communications when signing up or managing your account.

13.2 Opt-Out

Unsubscribe anytime by clicking the “unsubscribe” link in our emails, updating preferences in your account online, or over the phone with our customer service agents. We’ll process opt-out requests promptly, though you may still receive transactional messages, such as booking confirmations.

Clause 14. Updates to This Privacy Policy

We may revise this policy to reflect changes in our practices, technology, or legal requirements. Updates will be:

• Posted on www.expedation.com with the new effective date.
• Notified via email or website notice for significant changes, at least 14 days in advance, where feasible.

Continued use of our services after updates constitutes acceptance. We recommend reviewing this policy periodically.

Clause 15. Contact Information

For questions, concerns, or requests regarding your privacy, reach out to our customer service team (at number or email). We aim to respond within 48 hours during business days and are committed to resolving your inquiries transparently.

Clause 16. Entire Agreement

This Privacy Policy, alongside our Terms and Conditions and any booking-specific agreements, forms the complete understanding regarding your data. It supersedes any prior communications or representations.

Thank you for choosing Expedation. We’re dedicated to protecting your privacy while helping you explore the world with confidence!